Terms & Conditions

Mint on my Mind
Our terms

1.THESE TERMS 

1.1What these terms cover. These are the terms and conditions on which we supply our freshly homemade food to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. 

2.INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are. We are Mint on my Mind registered in England – London 

Our ref number is CH00258  (Ealing Council Perceval House ) and our registered office is at W13 Alexandria Road – West Ealing -London, United Kingdom, 

2.2 How to contact us. You can contact us at 07908996092 or info@mintonmymind.co.uk  

2.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3.OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for your order. This might be because we are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 We only sell to West London  Our website is solely for the promotion of our products in London and to the delivery areas specifically listed on our website.

4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the products may vary from that shown on images on our website.

4.3 Shelf life.  A use-by date will be provided on each product. Please make sure you observe it as well as any storage instructions which are available on the website.  

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to cancel your order, you may do so for free up to 24 hours before delivery time 

6. OUR RIGHTS TO MAKE CHANGES

Minor changes to the products and these terms. We may change products and these terms to reflect changes in relevant laws and regulatory requirements.

7. PROVIDING THE PRODUCTS

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website 

7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. 

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you are not at home when the products are delivered. If no one is available at your address to take delivery, we will leave the products outside your door or in a pre-arranged safe place. However, please make sure the chilled products are refrigerated or frozen beyond this point as we are not responsible for any deterioration beyond that point.

7.5 When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us.

7.6 When you own goods. You own a product once we have received payment in full and we have confirmed acceptance of your order.

7.7 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

a) deal with technical problems or make minor technical changes;

b) update the product to reflect changes in relevant laws and regulatory requirements;

c) make changes to the product as notified by us to you (see clause 6).

8. YOUR RIGHTS TO ASK A REFUND 

8.1 If what you have bought is faulty you may have a legal right to ask a refund (or to get the product replaced or to get all of your money back)

8.2 because of something we have done or are going to do. If you are asking a refund for a reason set out below we will refund you in full for any products which have not been provided. The reasons are:

a) we have told you about an error in the price or description of the products you have ordered and you do not wish to proceed;

b) there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). There is no right to change your mind under the Consumer Contracts Regulations 2013 as the products are fresh produce with a limited shelf life.

9. HOW TO ASK A REFUND 

9.1 Tell us you want ask a refund.  To ask a refund please let us know by either calling on 07908996092  or emailing us at info@mintonmymind.co.uk. Please provide your name, home address, details of the order (including order number) and, where available, your phone number and email address.

9.2 When we will pay the costs of return. We will pay the costs of return if the products are faulty. 

9.3 How we will refund you.  We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

9.4 When your refund will be made. We will make any refunds due to you as soon as possible

10. OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it. We may end the contract for the products at any time by writing to you if you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due.

10. IF THERE IS A PROBLEM WITH THE PRODUCTS

10.1 How to tell us about problems. If you have any questions or complaints about the products, please contact us immediately. You can call us at 07908996092 or write to us at info@mintonmymind.co.uk 

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11. PRICE AND PAYMENT

11.1 Where to find the price for the products. The price of the products will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of products advised to you is correct. 

11.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the products‘ correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the products’ correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.

11.3 When you must pay and how you must pay. We accept payment with VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, VISA DEBIT as well as with PAYPAL ACCOUNT. You must pay for the products before we dispatch them.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We are not liable for business losses. We only supply the products for domestic and private use.